Thank you for choosing SpiderMaker products. This Shipping Policy explains how international orders are confirmed, prepared, shipped, and handled after dispatch.
International shipping availability, cost, and estimated delivery time vary by destination, product type, order quantity, package weight, package dimensions, customs procedures, and local carrier conditions. All delivery times are estimates and do not include order review, payment confirmation, customs clearance, weekends, public holidays, remote-area delivery, or delays beyond SpiderMaker’s reasonable control.
Last updated: August 2, 2026
1. International Order Review and Payment
International orders are reviewed individually and are not placed through the standard website checkout process. Customers should first contact SpiderMaker by Email and provide the requested products, quantities, destination country or region, postal code, and recipient information.
After the order details and shipping cost have been confirmed, SpiderMaker will create a custom order on the official website and provide the customer with a dedicated payment link. Payment is made by credit card through that custom order page.
Full payment must be completed before SpiderMaker begins preparing the order for shipment.
2. Order Processing and Dispatch
SpiderMaker processes international orders on business days from Monday to Friday. Orders are not processed or shipped on public holidays or company closure days.
Dispatch timing depends on product availability, order quantity, payment confirmation, packaging requirements, and any destination-specific shipping restrictions. An estimated dispatch schedule will be provided or confirmed during the order process.
3. Shipping Method and Shipping Cost
International orders are generally shipped by UPS.
Shipping costs are evaluated individually based on the destination country or region, postal code, product type, order quantity, package weight, and package dimensions.
Because these factors vary from order to order, a fixed international shipping rate cannot be displayed in advance on the website. The final shipping charge will be provided after SpiderMaker reviews the complete order information.
4. Shipping Availability and Destination Restrictions
Shipping availability must be confirmed based on both the product and the destination. Some products, quantities, countries, or regions may be subject to carrier restrictions, import restrictions, documentation requirements, or other local regulations.
SpiderMaker may be unable to accept or ship an order if the selected product cannot be transported to the destination under the applicable carrier or import requirements. Customers are responsible for confirming that the ordered products may be legally imported and received in the destination country or region.
5. Import Duties, Taxes, and Customs Clearance
Product prices and international shipping charges do not include import duties, value-added tax, customs clearance fees, brokerage fees, remote-area surcharges, storage fees, or other charges imposed at the destination.
All such charges are the responsibility of the recipient. Depending on the destination and local procedures, these charges may be collected from the recipient by UPS, a customs broker, or the relevant customs or tax authority before or upon delivery.
The recipient must provide any information or documents required for customs clearance and cooperate with the carrier or local authorities. Delays caused by customs review, incomplete documentation, unpaid import charges, or local import procedures are not included in the estimated delivery time.
6. Order Changes and Cancellations
Once payment has been completed, the order cannot be canceled.
Requests to change the product quantity or shipping address may be discussed before shipment, but all changes are subject to SpiderMaker’s confirmation and are not guaranteed.
Approved changes may affect the product total, shipping cost, customs documentation, and dispatch schedule. Once the shipment has been handed to UPS, changes to the delivery information may no longer be possible or may result in additional carrier charges.
7. Shipping Notification and Tracking
After the order has been shipped, SpiderMaker will provide shipping or tracking information using the contact details supplied with the order.
Tracking information may not appear immediately after dispatch because the carrier’s system may require time to receive and update the shipment data. If tracking has not updated for an extended period, please contact SpiderMaker for assistance.
8. Incorrect Address, Failed Delivery, Refusal, and Return to Sender
Customers must confirm that the recipient name, telephone number, company information, address, and postal code are complete and accurate before payment.
If a shipment cannot be delivered or cleared because of incorrect or incomplete information, failure to respond to the carrier, refusal to accept delivery, unpaid import charges, failure to provide customs documents, or other circumstances attributable to the recipient, any additional delivery, storage, return, disposal, customs, or handling charges will be the responsibility of the customer or recipient.
If the issue results from an error made by SpiderMaker or a cause attributable to the carrier, SpiderMaker will assist in reviewing the case and arranging the appropriate follow-up.
9. Damaged, Missing, or Abnormal Shipments
Please inspect the outer carton and products when the shipment is received. If the carton is visibly damaged or wet, a resin container is leaking, products are missing, or the contents appear abnormal, retain the carton, all packaging materials, products, labels, and shipping documents.
Take clear photographs or video of the outer carton, shipping label, internal packaging, and affected products, and contact SpiderMaker as soon as possible.
Please provide the order number, product details, tracking number, and evidence of the issue so that SpiderMaker can review the case and assist with the carrier claim or other follow-up action.
10. Delivery Delays and Events Beyond Reasonable Control
Delivery may be delayed by severe weather, natural disasters, flight disruptions, transportation interruptions, customs inspections, customs clearance delays, peak shipping volume, system failures, government measures, labor disruptions, public health events, or other circumstances beyond SpiderMaker’s reasonable control. SpiderMaker will provide reasonable assistance with shipment inquiries but cannot guarantee delivery on a specific date or at a specific time.
11. Contact for Shipping Assistance
For international order status, shipment tracking, customs-related shipping questions, or delivery issues, please contact SpiderMaker’s product and purchasing service team.
Telephone: +886-3-493-2131 ext. 1747
Email: info@3dspidermaker.com
Business Hours: Monday–Friday, 08:00–17:00 (Taiwan Time, UTC+8), excluding public holidays
